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The minimum qualifications in order to apply are below. Should you not meet the following qualifications, you will NOT be eligible to apply. Please read carefully.

• Enrolled as a full-time, ´óÏó´«Ã½ degree-seeking student for each semester of employment.
  
  • Undergraduate student status: registered for 12 (not to exceed 17) credit hours per semester.
  • Graduate student status: registered for a 9 (not to exceed 12) credit hours per semester.
• ÌýHave an undergraduate cumulative GPA of 2.5 or a 3.0 (Graduate GPA) at the time of application.
• Be in good standing with the university.
• Preference is given to students living in ´óÏó´«Ã½ on-campus housing.

Brief Description: The Front Desk Staff (FDS) is a student staff member responsible for providing customer service and promoting a safe, healthy, and welcoming community at a 24-hour front desk. Ìý

• Work at the front desk on a rotating basis as determined by supervisor, including overnight and weekend shifts.
• Engage with students, visitors, and guests to offer proactive and immediate customer service. Ìý
• Answer the phone, facilitate spare key check-ins/outs, check space reservations, and other service-oriented tasks. Ìý
• Perform relevant administrative tasks (incident reports, shift reports, work orders, etc.).
• Monitor the community and report any concerns (e.g., safety, security, and wellbeing).
• Implement the Atlantic Experience through engagement strategies at the front desk. Ìý
• Other duties as assigned. Ìý

Job Responsibilities:Ìý

• Communication: Clearly and effectively exchange information, ideas, facts, and perspectives with persons inside and outside of an organization.Ìý
  • Effectively communicate through written, verbal, and electronic communication.
  • Connect with residents to foster a sense of belonging in the community. Ìý
  • Communicate policies and information to residents in the community. Ìý
  • Share information about students of concern with hall staff promptly and efficiently, consistent with departmental protocols. Ìý
  • Utilize your ´óÏó´«Ã½ email account for work-related functions and check that account regularly.Ìý
• Professionalism: Understand and demonstrate effective work habits and act in the interest of the larger community and workplace.Ìý
  • Complete all work and assigned tasks in a timely, efficient, and accurate manner, following departmental protocols.
  • Perform administrative duties as assigned, including but not limited to: participating in hall opening and hall closing procedures, shift reports, supplies inventories, etc. ÌýAttend all work shifts, individual supervision and appraisal meetings, trainings, in-services, and other meetings as directed by supervisor.
  • Maintain the organization and cleanliness of the front desk and back-office spaces.
  • Represent yourself, the community, staff, the department, and ´óÏó´«Ã½ with the utmost integrity, including in-person situations and via social media. Ìý
• Teamwork: Build and maintain collaborative relationships to work effectively toward common goals while appreciating other viewpoints and shared responsibilities.Ìý
  • Take initiative, ownership, and investment as a staff member in displaying a positive work ethic and behaviors and encourage this attitude in others. Ìý
  • Hold your peers accountable and engage with each other directly appropriately to resolve conflict and work together as a unified team. Ìý
  • Treat all department staff (RAs, FDS, professional staff, and facilities staff) with respect. Ìý
• Critical Thinking: Identify and respond to needs based upon an understanding of situational context and logical analysis of relevant information.Ìý
  • Demonstrate critical thinking and ethical decision-making in accordance with Housing and Residential Education values. Ìý
  • Confront and document policy violations outlined in the Community Guidebook, Student Code of Conduct, and state and federal law. Ìý
  • Follow all policies regarding authorized key access, access to rooms, and student information. Ìý
  • Understand and follow confidentiality standards with regard to policy violations and student behavioral concerns as directed by Housing and Residential Education, University policy, and the Family Educational Rights and Privacy Act (FERPA). Ìý
• Leadership: Recognize and capitalize on personal and team strengths to achieve organizational goals. Ìý
  • Be visible and available to residents while at the desk to assist them in addressing personal and community concerns.
  • Commit to the FDS job as the first priority after academic needs. Supervisor notification is needed for outside employment.
  • Approach tasks with confidence and a positive attitude.Ìý
• Technology: Understand and leverage technologies ethically to enhance efficiency, complete tasks, and accomplish goals.Ìý
  • Appropriately use provided technology to complete required tasks related to building management and student engagement. ÌýPrograms include: StarRez, KeyPer, C-Cure, Avigilon, Canvas, Teams, SchoolDude, Workday, and Microsoft Office Suite. Ìý
  • Monitor cameras and door access continually, ensuring building safety and security. Ìý
  • Submit clear, concise, and accurate Incident Reports in a timely manner. Ìý
  • Submit timely and accurate work orders to maintain a clean, safe, and efficient residence hall environment.
  • Enter time accurately to reflect hours worked and submit timesheets weekly. Ìý
• Career and Self Development: Proactively develop oneself and one’s career through continual personal and professional learning, awareness of one’s strengths and weaknesses, navigation of career opportunities, and networking to build relationships within and without one’s organization.Ìý
  • Attend a comprehensive staff training, including Student Affairs Core Competencies, at the beginning of each semester. Ìý
  • Maintain a semester and cumulative ´óÏó´«Ã½ GPA of 2.5 undergraduate and 3.0 graduate.Ìý